LUMAVIRGood to know
Frequently asked questions
Delivery, returns, guarantees and everything in between. Can’t find what you’re after? Our support team is one message away.
Ordering & delivery
Handling time is 1–2 business days and transit time is 6–8 business days. Estimated delivery time is 7–10 business days from the moment you order.
Yes, Lumavir offers free shipping on all orders.
No, we do not offer international shipping. Lumavir currently ships within the United Kingdom only.
As soon as your order is dispatched you’ll receive a tracking reference by email. You can check its status any time on our Track Your Order page.
Yes, we offer a 24-hour cancellation window after placing your order.
Returns & guarantees
Lumavir offers a simple and hassle-free return process — no awkward questions, no hoops to jump through.
Yes, Lumavir provides a 30-day satisfaction guarantee on all purchases.
If you receive a defective or damaged item, we will replace it at no cost to you.
Refunds typically appear on your original payment method within 7 business days.
Yes — exchanges follow the same simple process as returns. Get in touch via the contact page and we’ll arrange it.
About Lumavir & support
Lumavir is a UK-based online brand based in Bristol, United Kingdom.
Lumavir operates primarily as an online store.
Yes, we accept bulk and wholesale orders. Email info@lumavir.com with the products and quantities you have in mind.
Email info@lumavir.com or call +44 7418 636325, Monday to Friday, 9 AM–5 PM GMT. We respond within 1–2 business days.